Privacy Policy

1. Who We Are

Whitesolsticeworks provides residential and commercial cleaning services in New Zealand. For privacy purposes, the organisation responsible for handling personal information is Whitesolsticeworks Limited, located at 128 Quay Street, Auckland CBD, Auckland 1010, New Zealand. Privacy enquiries may be sent in writing to info@whitesolsticeworks.com.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use this website, request a quote, contact us, arrange cleaning services or otherwise interact with us.

2. Privacy Framework

We aim to handle personal information consistently with the New Zealand Privacy Act 2020 and its Information Privacy Principles. Where the European Union or United Kingdom data protection rules apply to a particular individual or processing activity, we also apply the relevant requirements of the General Data Protection Regulation or UK GDPR, including lawful processing, transparency, data minimisation, security and data-subject rights.

Nothing in this policy limits any rights that cannot lawfully be excluded under applicable privacy legislation.

3. Information We Collect

Depending on how you interact with us, we may collect your name, email address, telephone number, suburb or service address, requested cleaning service, preferred date, property details, access instructions, messages, quote information and service history. If you communicate with us, we may also retain correspondence and records needed to respond to your enquiry.

We may collect limited technical information produced by your browser or device, such as browser type, device type, pages viewed, approximate session timing and basic security logs. This website is designed to operate without unnecessary third-party tracking services.

4. How Information Is Collected

Information is generally collected directly from you when you submit a form, contact us, request a quote, provide service instructions or communicate with our team. We may also receive information from a person acting on your behalf, for example a property manager, employer, household member or authorised representative, where it is reasonable for us to rely on that person.

5. Purposes and Lawful Bases

We use personal information to prepare quotes, respond to enquiries, schedule and provide cleaning services, communicate service updates, manage customer relationships, maintain business and accounting records, protect our staff and customers, investigate complaints, prevent misuse of the website and comply with legal obligations.

Where GDPR applies, processing may be based on steps requested before entering a contract, performance of a contract, compliance with legal obligations, our legitimate interests in operating and securing the business, or consent where consent is specifically required. You may withdraw consent for consent-based processing at any time without affecting processing that was lawful before withdrawal.

6. Sharing and Disclosure

We do not sell personal information. We may disclose information to staff, contractors and service providers who need it to perform legitimate business functions, such as scheduling, customer support, IT administration, professional advice, accounting or service delivery. Those parties are expected to handle information securely and only for authorised purposes.

Information may also be disclosed where required by law, court order or lawful government request, or where reasonably necessary to protect rights, safety, property or the integrity of our services.

7. International Transfers

We seek to keep personal information within appropriate and controlled systems. If information must be transferred outside New Zealand, or outside the EEA or UK where GDPR rules apply, we take reasonable steps to ensure that the recipient provides appropriate safeguards required by the applicable legal framework.

8. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, resolve disputes, maintain legitimate business records and meet legal, tax or accounting obligations. Retention periods vary according to the type of information and the reason it is held. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

9. Security

We use reasonable administrative, technical and organisational safeguards intended to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. No method of storage or transmission can be guaranteed to be completely secure, so we continually assess safeguards according to the sensitivity and context of the information.

10. Your Privacy Rights

Subject to applicable law, you may have rights to request access to personal information we hold about you, ask for inaccurate information to be corrected, request deletion or restriction, object to certain processing, receive certain information in a portable form, or withdraw consent. New Zealand law also provides rights to access and request correction of personal information.

To exercise a right, contact info@whitesolsticeworks.com and provide enough information for us to identify the relevant records. We may need to verify identity before releasing or changing information. We will respond within the time required by applicable law.

11. Children

Our cleaning services and this website are intended for adults arranging household or business services. We do not knowingly seek to collect personal information from children for marketing or profiling purposes. If you believe a child has provided personal information inappropriately, contact us so the matter can be reviewed.

12. Cookies and Local Storage

This website is intended to use only limited technologies necessary for basic functionality, security and user experience. Details about these technologies, how they are used and the choices available to you are described in our Cookie Policy.

13. Complaints

If you have a privacy concern, contact us first so we can investigate. You may also have the right to complain to the Office of the Privacy Commissioner in New Zealand. Where GDPR applies, you may have the right to complain to the competent data protection supervisory authority in the country where you live, work or where the alleged infringement occurred.

14. Changes to This Policy

We may update this policy when our services, technology or legal obligations change. The current version will be published on this page with its updated date. Material changes will be communicated in an appropriate manner where required by law.